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Getting Help From eBay

June 30, 2009

geting-ebay-help1eBay is a huge, complex system, with many different services and options. It’s easy to get lost.
Unfortunately, there’s no way to call eBay for help. In order to reduce customer-service costs,
eBay provides all its assistance online. There are, however, a number of other ways to get help.
For instance, you can click the Help button in the bar at the top of almost every eBay page to enter the main help area.

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Once in the help area, you can type a phrase and search for help on
that subject. You can also click links to popular questions and major
subject areas.
Using the links in the eBay Help box and Related Links box in the Help area, you can find different types of assistance such as a list of
topics, an index, a list of acronyms and a glossary, links to the Learning Center and eBay University, and so on.

You can also use the Site map and Services links at the top of most
pages to find information on many subjects. In addition to this, in many areas of eBay, little information boxes are available that will link you to information about the process you’re involved in.

Perhaps one of the best things you can do, though, if all this fails, is to use the Live Help system. On many pages, you’ll see a little Live help link. A lot of these tend to appear on pages where eBay knows people get stuck. These will open little chat windows that put you in touch with a real person.
geting-help-with-ebay

You can also e-mail customer support, if needed. In the Help area, simply click the Contact Us link (inside the eBay Help box). You’ll have to select a category of question and then two subcategories, and on the page that next appears you’ll be given an Email link.

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